Privacy Policy

Last Updated: February 25, 2025

Welcome to elitevanservice.com (the “Site”), operated by Elite Van Service (“we,” “us,” or “our”). Your privacy is important to us, and this Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site or use our limousine services (“Services”). By accessing or using the Site, you agree to be bound by the terms of this Privacy Policy. If you do not agree with these terms, please do not access or use our Site or Services.

1. Information We Collect

1.1 Personal Information

When you use our Site or Services, we may collect personal information that you voluntarily provide, including but not limited to:

  • Contact Details: Name, email address, phone number, and mailing address.
  • Booking Information: Trip details, payment information (e.g., credit card or billing address), and any other information necessary to schedule and fulfill limousine services.
  • Communications: Any details you provide when you contact our customer support or make inquiries.

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information about your device and usage, such as:

  • Log Data: IP address, browser type, operating system, referring/exit pages, and date/time stamps.
  • Cookies and Similar Technologies: We may use cookies, web beacons, and other tracking technologies to collect information about your browsing behavior. You can choose to disable cookies through your browser settings, though this may affect certain features of the Site.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Service Provision: To process your bookings, schedule your rides, and provide you with the services you request.
  • Communication: To send you confirmations, updates, technical notices, and administrative messages.
  • Customer Support: To respond to your inquiries, requests, or complaints and provide ongoing customer care.
  • Marketing: To inform you about promotions, special offers, or other news about our services, in accordance with applicable laws.
  • Site Improvements: To analyze Site usage, improve our content, and enhance user experience.
  • Legal and Security: To detect, investigate, and help prevent security incidents or other malicious activities, to enforce our agreements, and comply with legal obligations.

3. Disclosure of Your Information

We may share your personal information in the following circumstances:

  • Service Providers: With third-party vendors who perform functions on our behalf (e.g., payment processing, data hosting, or analytics). These parties are contractually obligated to protect your information and only use it for the services they provide to us.
  • Business Transfers: If we merge, sell, or transfer some or all of our assets, your information may be transferred as part of that transaction.
  • Legal Compliance: If required by law or in response to valid requests by public authorities (e.g., court orders or government agencies), we may disclose your personal information.
  • Protection of Rights: When necessary, we may share information to enforce our terms, protect our rights, protect your safety, or the safety of others.

4. Data Retention and Security

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We also implement appropriate technical and organizational measures to protect your information against unauthorized access, loss, alteration, or disclosure. However, no method of data transmission or storage is entirely secure, and we cannot guarantee absolute security.

5. Your Rights and Choices

  • Access and Update: You have the right to access, correct, or update your personal information.
  • Opt-Out: You may opt out of receiving promotional emails from us by following the unsubscribe instructions included in those communications.
  • Cookies: You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features on our Site.
  • California Residents: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA). Please contact us to learn more about your rights under applicable state laws.
  • GDPR (EU/EEA Users): If you are a resident of the EU/EEA, you may have certain rights under the General Data Protection Regulation (GDPR), including the right to request access, correction, deletion, or restriction of your personal data. Please contact us as provided below to exercise your rights.

6. Children’s Privacy

Our Site and Services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

7. Third-Party Links

Our Site may contain links to third-party websites or services that we do not operate or control. This Privacy Policy does not apply to any third-party sites or services. We encourage you to review the privacy policies of any third-party websites or services you visit.

8. International Transfers

Your personal information may be processed in the country where it was collected and in other countries where our service providers operate. By using our Site or Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than your home jurisdiction.

9. Updates to This Policy

We may update this Privacy Policy from time to time. The revised policy will be posted on this page with an updated “Last Updated” date. Your continued use of our Site or Services after any modifications to this Policy constitutes your acceptance of those changes.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Phone: +15512326929
  • Email: [email protected]
  • Address: 335 George St Suite 4, New Brunswick, NJ 08901

Thank you for choosing Elite Van Service. We value your trust and are committed to protecting your privacy and security.